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Cole Haan Review

Cole Haan is a footwear and accessories brand that markets to men and women. The company is most known for its comfortable dress and casual shoes. But they also offer accessories, including belts, bags, sunglasses, and more. 

The brand is known globally and can be seen in its own retail locations and department stores like Nordstrom. Its modern products also garner some attention on social media as the company boasts a 363k following on Instagram. 

Are you eyeing the brand for some new kicks? This Cole Haan review might be able to help you out as we look at the company’s best-sellers, feedback, policies, and more so you can decide if they’re worth the buy.

Cole Haan was founded in 1928 by Trafton Cole and Eddie Haan. The store originally started as a men’s footwear label but has since expanded to offer men’s and women’s footwear, accessories, and even luggage. They moved their HQ to Maine from Chicago, where they established themselves as a high-quality brand. 

In 1975, the founders sold the company to George Denney’s partners. Over ten years, Cole Haan became a leading American footwear brand and began offering products in retail stores. Then, in 1988, the brand partnered with Nike to combine the quality of their classic shoe with athletic shoe tech. This evolution is still a part of their signature styles today. 

After many years in collaboration, Nike announced that the two were parting ways in 2012, and Cole Haan was bought by Apax Partners Worldwide. Their HQ has moved to Greenland, New Hampshire, with its design center in New York City. 

Cole Haan Tahoe Featherfeel Chelsea Boot Review

Cole Haan Tahoe Featherfeel Chelsea Boot Review
Cole Haan Tahoe Featherfeel Chelsea Boot

The Tahoe Featherfeel Chelsea Boot elevates the classic Chelsea style. The shaft hits slightly higher than a classic ankle boot with leather uppers. It’s also fully lined, which comes in handy during colder months. 

Walking around in these Cole Haan boots will be a breeze. The athletic-inspired foam midsole provides support while remaining lightweight. The company also prides itself in designing responsive cushioning and steady traction so you can strut the streets in confidence. 

Cole Haan GrandPrø Topspin Sneaker Review

Cole Haan GrandPrø Topspin Sneaker Review
Cole Haan GrandPrø Topspin Sneaker

You can’t go wrong with a classic sneaker when you’re off-duty. The GrandPrø Topspin Sneaker is perfect for your weekend plans. It features lightweight and flexible leather uppers and a faux-shearling tongue for a touch of style. 

Now, the faux fur tongue might deter you from purchasing the shoe, but Cole Haan ensures breathability with small ventilating details and temperature regulating materials. So basically, you’ll stay and look cool sans any foot odors.  

You’ll also be pretty comfortable with the shoe’s GRANDFØAM footbed, meant to literally add a bit of rebound (or pep, if you will) to your step. And with seven different colorways, the Grandprø Topspin Sneaker will cost $187 to add to your cart. 

Cole Haan Finley Grand Sandal Review

Cole Haan Finley Grand Sandal Review
Cole Haan Finley Grand Sandal

This Cole Haan review’s last women’s shoe is the Finely Grand Sandal. This strappy shoe is the ultimate summer sandal, featuring a toe-thong design with thick straps for comfortability and security. 

The Finely Grand Sandal is made using leather and synthetic materials. It also features a padded footbed for extra comfort. So, taking a light summer walk in these sandals won’t feel too restrictive or uncomfortable. In addition, the synthetic and rubber outsole will give you traction and some flexibility while you’re strutting about town. 

If you’re stumped on how to style these, they’ll pair well with your favorite summer attire. Specifically, we think they’d look adorable with floral rompers or some denim shorts. Regardless, they’re definitely suited to sunny weather. 

Cole Haan Reviews: What Do Customers Think? 

We can’t finish this Cole Haan review without looking at some customer feedback. Of course, the company publishes ratings on its website. Still, we also wanted to provide you with external testimonials to give you the whole picture. During our search, we found some on Influenster and Better Business Bureau. 

There are a few criticisms, but we can discuss those later. Here are the average ratings for some of the products in this review: 

  • Grandprø Topspin Sneaker: 4.8/5 stars from 194 reviews
  • Cole Haan GrandPrø Rally Canvas Penny Loafer: 4.4/5 stars from 72 reviews 

The women’s Grandprø Topspin Sneaker also gets some love. One customer writes, “So comfortable yet incredibly stylish. I wear them with jeans for a put together casual look and they also look fabulous dressed up with black ankle skimming pants. So versatile and I love the incredible cushion like feel when walking in these sneakers. Highly recommend!”

Another customer writes, “Comfortable, stylish, raise-your-game sneaks. Dress them up to impress at work and for fancy fun nights out. This color is the best of the season. It’s everywhere.”

Of course, the men’s iteration of the same sneaker receives great reactions too. Our favorite was a glowing recommendation from a buyer with nerve damage:

“These shoes are absolutely fabulous! I purchased the Navy blue shoes And they are beautiful! I have neuropathy in my feet, so they are very sensitive. I was able to put these beautiful shoes on and immediately wear them all day with no issues whatsoever. I hope you can realize how amazing this is for me!”

One customer writes, “My quest to find classy sneakers is over. Easy to keep clean and comfortable as soon as you pull them out of the box. Worth every penny. This will not be the only pair of Topspin’s I buy. FYI – they definitely run half size bigger than my Cole Haan dress shoes.” 

Another reviewer says, “These are super comfortable and have a very stylish look. One of my teens thought I was wearing a very expensive name brand. I told them I was wearing an affordable and comfortable name brand!” 

This Cole Haan review also found that the company gets some love on Influenster, where they have a 4.4/5 star rating from 130 reviews. 

A fashionista expert writes, “Great shoes with great quality. I have sandals and sneakers from the brand, I’m happy. The leather is very soft, the shoes are very light. I advise you to try it whenever possible.”

Another reviewer writes, “I bought a pair of men’s dress shoes for daily use at work and I absolutely love them. I’ve been wearing them for about 2 years now and the Cole Haan quality does live up to its name. They are also comfortable enough where I’m not sore about 8+ hours of wearing them.” 

Unfortunately, we found more critical reviews on external sites. For example, on Better Business Bureau, Cole Haan has an average customer rating of 1/5 stars from 15 reviews. But, BBB credits them with an A+ rating despite them not yet being accredited. 

Customers mainly have gripes with customer service, receiving damaged items, and shipping problems. But, a Cole Haan representative promptly responds to these inquiries to try and rectify the situation.

Is Cole Haan Worth It? 

Classic, high-quality shoes are essential items. Obviously, they protect your feet, but they should also be comfortable, durable, and stylish. Cole Haan’s footwear offers these qualities while also remaining pretty affordable. 

That said, based on this Cole Haan review, we think the brand is worth checking out. They have some modern and useful shoes that’ll perform well while you wear them. And based on the customer reception, they sound like a dream to wear. 

Who owns Cole Haan?

Cole Haan operates under the parent company Apax Partners. The group bought the company after years of partnering up with Nike. 

Does Cole Haan ship internationally?

Cole Haan does ship internationally through their partner, Global-e. We’ll get into more detail in the following section. 

What is Cole Haan’s Shipping Policy?

Cole Haan offers free standard shipping in the US with a store membership. UPS fills out the orders, and estimated delivery dates vary depending on your chosen shipping method. Here are the cost variation and delivery estimates for the US: 

  • UPS Ground (5-7 business days): $8 (non-members) 
  • UPS 2-Day (2-3 business days): $15 
  • UPS Overnight (1-2 business days): $25 
  • Army Post Office (30-45 business days): $5

As we mentioned, the company also offers international shipping. You’re subject to free shipping with an order minimum which varies depending on your location. Global-e fulfills orders, and shipping fees will vary depending on your chosen shipping option too. In addition, international orders may have additional customs fees specific to your location. 

What is Cole Haan’s Return Policy?

Cole Haan has a free 30-day return policy. The company notes that they have the right to refuse items that aren’t returned within this period. Additionally, any shipping charges for online purchases are non-refundable.

To initiate a return or exchange, visit the company’s returns portal. From there, follow the provided instructions. Note that your item must be in its original condition. 

If you’re sending your return via mail, it can take about 2-3 business days to process once it arrives at the company’s warehouse. In addition, it may take at least one billing cycle for the credit to show up in your account. 

It’s also important to note that you can return online purchases in-store. So, if you’re able to find a Cole Haan location near you, you can start the process by going to their returns portal. It’s also important to note that final sale items are not eligible for return.

How to Contact Cole Haan

We hope you enjoyed reading this Cole Haan review. If you have any questions, you can contact their customer service team via the following channels: 

They monitor their phones seven days a week, from 8 AM to 11 PM EST.

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